Frequently Asked Questions

Do you ship internationally?


International shipping is currently available. Shipping rates for international orders will be calculated at checkout.

Who handles your international shipping?

We do

We ship all our international orders with Passport our trusted third-party international shipping partner. Passport has a number of shipping partners around the world that handle your local delivery and ensure your package arrives safely and quickly.

Do I have to pay duties and taxes?


To create a better delivery experience for you we ship all international orders Delivered Duty Paid (DDP) with the cost being converted to the currency of your destination for transparency. By shipping DDP duties and taxes are collected directly at checkout so that your package is not stopped and held by customs. Please note that duties and taxes assessed by customs vary by country and product.

Do you ship orders to the UK & EU? If so how will orders be shipped?


Once your order has been fulfilled you will receive an email from us with your tracking information. For international orders you can track the progress directly on your Kastel Denmark tracking page. For US orders you can track via your preferred shipping carrier.

What is your refund policy?

Refund policy

Unworn jewelry is eligible to be returned for store credit or exchange within 7 days of delivery. Exchanges or Store Credit will only be provided if the item is returned safely and undamaged. All pieces custom made to order are final sale. Hair Objet pieces are final sale and non-returnable. For the health and safety of our customers, we do not accept returns or exchanges on hair accessories. Any fine jewelry piece in stock unaltered or unsized will be eligible for store credit. If you have a question regarding custom pieces or special order please contact Returns that do not meet our policy will be returned back to you without a refund.


You will receive an email confirmation regarding
your order directly after purchase. If you have not received or have
questions about a confirmation please email us at

Deborah Pagani reserves the right to refuse sales or cancel orders
placed by a customer in violation of the site’s terms or as otherwise
determined by the company.

Estimated delivery times for items not in stock are between 6-8 weeks.
Items that are in stock will ship immediately. You will be notified via
email when your order ships and sent the tracking information. A sales
representative will notify you if there are any issues or delays with
the time frame. We will try our best to make sure everything is
delivered to you as fast as we can!

If you have a specific question regarding availability, sizing, or anything else, please contact us at


Hair Objet orders over $160 receive free standard shipping within the United States. We do offer international shipping with shipping estimates on site. We also have a selection you can browse through at Niche Beauty which is based in Germany. Orders typically take 3 to 7 business days and please note that there may be delays from mail carriers due to the Covid-19 pandemic. We are not responsible for lost, held, damaged, or mis-delivery errors via shipping carrier. 

Sales tax is applicable on all orders shipped within New York at the current local rate. Orders shipped outside of New York state are not liable for sales tax. For all international sales, local duties and fees will apply whenever applicable at the most current rates.

Deborah Pagani will add applicable shipping and handling fees to your order. Unless otherwise noted, Deborah Pagani will use commercially reasonable efforts to ship products within the time frame our sales department has informed you of. Although Deborah Pagani may provide delivery or shipment timeframes or dates, you understand that those are Deborah Pagani’s good-faith estimates and may be subject to change. Most of our pieces are custom made and require 4-6 weeks to make. Please note that during holiday it may take up to 8 weeks in which case the products will be delivered when they are completed. If your order will be delayed (either from the date specified at the time of order or, if no date was specified, beyond 30 days from the date of your order, Deborah Pagani will contact you and keep you up to date. Notwithstanding anything to the contrary herein or elsewhere on the Website, including the Shipping Options posted thereon, and notwithstanding any promise by Deborah Pagani to obtain shipping and handling insurance, Deborah Pagani shall not be liable for any loss, damage, cost, or expense related to any delay in shipment or delivery. All items purchased from the Website are delivered to shipment carriers. The risk of loss and title for such items pass to you upon our delivery to the carrier, irrespective of any insurance purchased by Deborah Pagani from such carrier. If you are outside the US and wish to purchase please contact and someone will let you know of shipping options.


Unworn jewelry is eligible to be returned for store credit or exchange within 7 days of delivery. Exchanges or Store Credit will only be provided if the item is returned with the security tag still attached. All pieces made to order are final sale. Hair Objet pieces are final sale.

Any piece in stock unaltered or unsized will be eligible for store credit. If you have a question regarding custom pieces or special order please contact Returns that do not meet our policy will be returned back to you without a refund.

If you see something wrong with your purchase or would like to resize, please reach out to us at with a picture of the error and the confirmation number in the subject line.

Terms & Conditions

By visiting Deborah Pagani (Deborah Pagani LLC) you agree to the following terms & conditions:

Please read these Terms & Conditions carefully before agreeing to be bound by the same. If you do not agree to be bound by the Terms & Conditions, do not access or use this Website. This website is provided by Deborah Pagani LLC. By using this Website or by placing any purchase orders using the Website, you agree to abide by the terms and conditions set forth herein. Only upon acceptance of the terms contained herein, you will be entitled to submit electronic orders. Any violation of the terms will result in termination of your account. This website is not intended for persons under 18 years of age.

Deborah Pagani believes the security of your personal information is very important. We restrict access to your nonpublic personal information to those employees who need to know that information to provide products or services to you. We also maintain electronic and procedural safeguards that comply with federal regulations to protect your nonpublic personal information.

Deborah Pagani reserves the right to change or modify any of the terms contained in these terms & conditions, at any time. Any such modifications or changes will immediately become effective upon posting of such changes. Your continued access or use of this Website will imply your full acceptance of the same. You are therefore responsible for regularly reviewing these Terms & Conditions and additional terms or notices posted on the Website.

Although we try to maintain accurate and current information on our site, mistakes do happen. Deborah Pagani may have errors related to product pricing and availability. We reserve the right to correct these errors, even after an order has been submitted. We will however, contact you before making any changes to your order. We apologize for any inconvenience this may cause.

By visiting the Website, you agree that the laws of the state of New York City, New York USA, without regard to principals of conflict of laws, will govern these Terms & Conditions and any dispute of any sort that might arise between you and Deborah Pagani.

Any dispute relating in any way to your visit or access of the Website or to the products you purchase through the Website shall be submitted to binding arbitration in New York City, New York state. Arbitration under these Terms & Conditions shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Conditions of Use shall be joined to an arbitration involving any other party subject to these Conditions of Use, whether through class arbitration proceedings or otherwise.

This Website and the entire contents contained on this Website, including but not limited to:

text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, are the sole and exclusive property of Deborah Pagani LLC. All such contents and materials are protected by domestic and international copyright and trademark laws. You hereby agree not to modify, copy, reproduce, republish, upload, post, transmit, or distribute any portion of the Website or any contents contained on the Website without the prior expressed written consent of Deborah Pagani.

By registering with the Website you can access or view the prices, product inventories, and submit purchase orders electronically. You are responsible for using the Website in a private and secure manner. We will not be liable for any damage or loss caused from any unauthorized account access resulting from your actions, such as not logging out of the account or sharing your account password. We reserve the right to refuse registration or cancel an account at any time.

You shall not do any of the following or permit any other third parties to do any of the following:

(a) Post or transmit any unlawful, threatening, abusive, libelous, defamatory, obscene, pornographic, or profane information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, provincial, state, national or international law, including without limitation, export control laws and regulations; (b) Post or transmit any information or software that the sender is aware contains a virus, worm, or other harmful component; (c) Upload, post, publish, transmit, reproduce, or distribute in any way, information, software or other material which is protected by copyright or other proprietary right, without obtaining the permission of the copyright owner or right holder; (d) Account sharing, including without limitation, letting third parties use your account and password.

Except as expressly provided to the contrary in a writing by Deborah Pagani LLC, this site, the content contained therein and the products and services provided on or in connection therewith (the “products and services”) are provided on an “as is” basis without warranties of any kind, either express or implied. Deborah Pagani LLC disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement as to the information content, and materials in our site. Deborah Pagani LLC does not represent or warrant that materials in our site or the services are accurate, complete, reliable, current or error-free. Deborah Pagani LLC does not represent or warrant that our site or its servers are free of viruses or other harmful components.