General FAQs
I placed an order. Now what?
Welcome to DPB.
Once you have placed your order, you will receive a confirmation email with the details and information regarding your order. You will receive a second email once your order has shipped with the tracking information included. If you have any questions about your order after it has been placed, you can contact us at support@deborahpagani.com.
How do I use my DP pin?
Hook. Anchor. Glide.
The DP pin is used in the same method of a traditional French pin. For tips, videos and tutorials, visit our instagram page at @deborahpaganibeauty
How do I contact customer service?
Send us an email.
For any questions or concerns regarding your order or products, please email us at support@deborahpagani.com
How does Subscribe & Save work?
Your new favorite subscription.
Never run out of your essentials. When adding The Essential Nectar or The Vital Mist to your cart, select Subscribe & Save and choose a delivery frequency that suits your hair needs. Enjoy 15% off every subscription order. Products ship automatically, and after two completed billing cycles, you can pause, cancel, or adjust your subscription at any time. Manage your subscription in your account or contact support@deborahpagani.com with any questions.
About Deborah Pagani Beauty
What is Deborah Pagani Beauty?
The Evolution of Luxury.
Deborah Pagani Beauty is a brand built around the vision of taking luxury to the next level. This is where quality meets elevated design. Inspired by the ritual of getting ready, our approach is rooted in the idea that the everyday should feel rare, exceptional and elevated.
Who is Deborah Pagani?
Meet Our Founder.
Deborah Pagani is a former celebrity hair colorist, celebrated jewelry designer, and creator of the cult-status DP Hair Objet. Now she is introducing her most personal venture yet: Deborah Pagani Beauty — a distinctive luxury hair care experience that delivers quality, indulgence, and undeniable results.
What does luxury truly mean?
Quality over quantity.
Our vision here at DPB is to create a true luxury experience. That means every thing we make uses only the highest quality materials and ingredients, without cutting any corners.
Returns & Exchanges
What is your refund policy for Hair Objet?
Refund Policy
For the health and safety of our customers, Hair Objet pieces are final sale and non-returnable and non-exchangeable.
What is your refund policy for haircare?
Refund Policy
Due to the nature of our beauty products, we’re unable to accept returns on items that have been opened or used. Any unopened and unused products must be in their original packaging in order to be eligible for returns within fourteen (14) days of delivery. A $10 restocking fee will apply. After this period, we cannot accept any claims or request for returns. Please note that exchanges are not available. Original shipping fees, if any, are non-refundable and return shipping is the responsibility of the customer. Items received damaged will not qualify for a refund. Once your return is physically received and verified, refunds (minus any applicable fees) will be issued to your original payment method within 3–5 business days. To initiate a return, contact us at support@deborahpagani.com with your order number and photos of your order, and we’ll be happy to help.
What is your refund policy for fine jewelry?
Refund policy
Unworn, unaltered and unsized, fine jewelry is eligible to be returned for a store credit or exchange within seven (7) days of delivery. Exchanges or store credit will only be provided if the fine jewelry item is returned safely and undamaged. All pieces that are custom or made to order are final sale. Items that do not meet our return policy will be sent back without a refund. Original shipping costs are non-refundable and return shipping must be arranged by you.
Shipping
Do you ship internationally?
Yep!
International shipping is currently available for Hair Objets and fine jewelry only. International shipping is currently not available for hair care products. Processing times vary depending on the destination. You will receive an email with a tracking number once the order ships. Extreme weather and other unforeseen delays may impact processing and delivery times.
Who handles your international shipping?
We do
We ship all international orders with Passport Global, our third party international shipping partner.
Do I have to pay duties and taxes?
DDP
To create a better delivery experience for you we ship all international orders Delivered Duty Paid (DDP) with the cost being converted to the currency of your destination for transparency. By shipping DDP, duties and taxes are collected directly at checkout so that your package is not stopped and held by customs. Please note that duties and taxes assessed by customs vary by country and product.
What is ShipAid?
ShipAid Insurance
ShipAid Insurance is a shipping protection and package insurance service available for all orders. This service helps to ensure that your order arrives safely. If any issues occur (such as loss, theft, or damage), ShipAid may reship the item, issue a refund, or in some cases, deny the claim. Please note that orders without ShipAid coverage are not insured. If an uninsured order is lost, stolen, or damaged, it will be your responsibility to file a claim directly with the carrier and/or bank.
How are shipping costs calculated?
Shipping Costs
Shipping costs are based on the product and the destination. Shipping costs will be shown before checkout. US orders over $150 (before taxes, shipping costs and after any eligible discounts) will qualify for a free shipping.
How long until my order arrives once it has shipped?
US Based Shipping Times
You will receive an email with a tracking number once the order ships. Hair object pieces and hair care product orders typically take 4-5 business days to process. In stock fine jewelry order take 2-3 business days to process. Extreme weather and other unforeseen delays may impact processing times. We currently ship within United States via ground shipping only. We do not offer expedited or express shipping.