Do you ship internationally?
International shipping is currently available. Shipping rates for international orders will be calculated at checkout.
Who handles your international shipping?
We ship all our international orders with Passport our trusted third-party international shipping partner. Passport has a number of shipping partners around the world that handle your local delivery and ensure your package arrives safely and quickly.
Do I have to pay duties and taxes?
To create a better delivery experience for you we ship all international orders Delivered Duty Paid (DDP) with the cost being converted to the currency of your destination for transparency. By shipping DDP duties and taxes are collected directly at checkout so that your package is not stopped and held by customs.
Please note that duties and taxes assessed by customs vary by country and product.
Do you ship orders to the UK & EU? If so how will orders be shipped?
Yes we ship to the UK & EU. To get your order to you we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and Under.
How can I track my package?
Once your order has been fulfilled you will receive an email from us with your tracking information. For international orders you can track the progress directly on your Kastel Denmark tracking page. For US orders you can track via your preferred shipping carrier.
When will I receive my order?
US orders typically takes 3-5 business days and international orders takes 4-7 business days once the order has been fulfilled. Once your order has been fulfilled the estimated delivery date will be shown on your tracking page.
My package seems to have stopped moving.
If your package stops moving at any point do not fret! It is still on its way to you and is likely just clearing customs. Occasionally there may be delays due to customs or weather events. If this happens your tracking page will be updated with the latest shipping status.